FAQ

Q- I am not ready yet. When is it the right time to move?

Moving is difficult no matter how ready we feel. At Hallmark we have heard people say: “I am not quite ready”, or “I’m still managing”, yet many of those same people have said after moving in “why didn’t I do this a long time ago!”

So, how do you know when it is the right time? Consider the following comments:

If one or more of the above comments resonates with you, now may be the right time, but remember now is always a good time to check out the options.

Q– How do I choose a residence that is right for me?

Finding a community you want to be a part of that will also meet your needs now and/or in the future is an important decision.

Hallmark Communities Retirement Living has 2 residences to choose from:

Hallmark on the Lake, our Independent Living Residence, offers a vibrant, caring atmosphere that includes two delicious meals a day (three meals at Assisted Living) served table side, plus snacks, many recreational, social and educational programs, and scheduled shuttle service, underground parking (limited), weekly housekeeping, linen services and much more. You will enjoy the benefits of a community in the company of your peers; make new friends while having the privacy of your own suite.

Hallmark on the Park, our Assisted Living Residence, offers all of the above plus the benefits of our 24 hour, on site qualified wellness staff, a personal 24 hour emergency response system, and a menu of additional supportive services. Services such as medication support, personal assistance and more can be tailored to your personal needs, giving you and your family peace of mind.

Leslie Morwick and our Marketing staff would be happy to review the services available to ensure that they meet your personal needs and assist you in choosing the appropriate residence. Contact us for more information.

Q- I don’t need to move right now, but maybe in a year or two. How can I ensure there will be a place for me when I need it?

The Hallmark waitlist is the perfect solution. It is non-obligatory and offers you security, but we recommend that you don’t wait until a crisis, only to find out that there are no options available. Statistics show the B.C. senior population is rising at a rapid rate and there will be more and more demand for supportive housing. You can call and discuss this option with Leslie in our Marketing Department.

Q- Can I afford it?

Come in and ask for a cost comparison (comparing what it is costing you in your home vs. living at Hallmark) – see for yourself how affordable it is. Costs can vary depending on the size of the suite and extra services you require. Here are good questions to ask as you tour:

Q- What is the difference between Assisted Living and Independent Living?

Assisted Living & Independent Living both provide private suites, meals, housekeeping, flat linen service, recreational, entertainment and learning opportunities.

In addition, Assisted Living will offer a menu of optional supportive services, including assistance for residents who require a little extra support to remain independent. Our qualified staff is available 24 hours a day for your safety and peace of mind.

Hallmark on the Park also offers regular blood pressure clinics, wellness reviews and wellness workshops. Personal Assistance Additional services can be tailored to promote maximum dignity and independence for residents. Examples of personal care services include:

Q- What is the difference between a residential care home and a retirement residence (Independent Living/Assisted Living)?

A Retirement Residence is typically a private residence, referred to as assisted living, supportive housing or independent living. Private, self contained suites and supportive services allow you to enjoy freedom, independence and choice.

You can directly visit a retirement residence of your choice for a tour and information. At Hallmark we will not only give you a tour and the information you need, we will ask you to join us for lunch.

If you are still wondering if Hallmark is the right place for you, or need short-term respite care, you can inquire about a trial stay.

Nursing or care homes, unlike Assisted/Independent Living, are called “Residential Care Facilities”. Residential care is for people who need 24-hour professional nursing care and can no longer be supported in their own homes. For seniors and people with disabilities with complex care needs, residential care provides a protective, supportive environment.

You must be assessed by a nurse referred to as a ‘Case Manager’ for placement in residential care. To be assessed you must first contact the local Health Authority. Clients with the highest need and urgency have priority for the first available, appropriate bed.